Refunds for Playground Admission
Request to refund for Playground Admission shall be accepted if the admission reservation is not used to check-in. For any reason, if the customer uses the Admission to check-in and enter the playground, a request to refund is not granted, the Admission is not refundable.
Refunds for Monthly Membership
Request to refund for Monthly Membership shall be accepted if the membership admission reservation is not used to check-in at any time. For any reason, once the customer uses the Membership Admission to check-in for the first time, a request to refund is not granted, the Membership is not refundable.
Refunds for Arcade Game Card
Request to refund for Arcade Game Card shall be accepted if the card is not used to activate any game. For any reason, if the customer uses the card for any games, or the card value is less than the original purchase, a request to a refund is not granted, the Card is not refundable.
Refunds for Party Packages
Due to the cost to prepare for the party in advance, the $150 Deposit is only refundable if the request for refund is made 2 weeks before the booking date. After that, the Deposit is non-refundable. The Party Packages cost is non-refundable when any members of the party group check-in.
Depending on the payment method of the customers, the refund charges can cost from $0 up to 5% the paid amount.
Refunds, once approved and processed, can take from 3 – 10 business days to appear on your financial records.
There shall be no exception for this stated refund policy.